In the case of private clients, the service shall not be deemed arranged or reserved until the total amount has been paid in full.
In the case of corporate clients, payment may be made after the provision of the service, by means of an invoice, unless agreed otherwise.
Nevertheless, each case may be assessed individually by the service provider.
If it is necessary to travel by train, bus, plane, or any other means of transport to collect the vehicle, and said travel is delayed, cancelled, or missed for any reason beyond the service provider's control, any expenses arising from new tickets, changes, or alternative means shall be borne by the client.
In the event that the vehicle suffers a breakdown during transit, the vehicle's own roadside assistance service will be contacted to arrange for its recovery via a tow truck.
The vehicle's insurance policy shall be responsible for covering, where applicable, the expenses for returning the driver to their home or agreed location.
If such expenses are not covered by the vehicle's insurance, they shall be borne by the client.
All quotes are understood to exclude tolls, unless expressly stated otherwise.
Should the use of tolls be necessary, the corresponding amount shall be paid by the client.
The cost of the fuel used during the transport of the vehicle shall always be borne by the client.
The service provider holds a General and Professional Indemnity Insurance policy underwritten by AXA Seguros Generales, S.A., with a compensation sub-limit of up to €100,000.00 per vehicle and a maximum of €150,000.00 per claim and year. This policy guarantees the payment of compensation for material damage resulting from traffic accidents or incidents during transit for which the driver is directly legally liable.
The client declares that the vehicle is in perfect, roadworthy condition, with a valid technical inspection (ITV), mandatory valid documentation, mandatory insurance in force, and a sufficient fuel level.
The service provider shall not be held liable for pre-existing mechanical breakdowns, hidden defects, or failures arising from the vehicle's own state of maintenance.
In the event of an incident resulting in material damage to the transported vehicle for which the service provider is directly liable, the following conditions of the Professional Indemnity Insurance policy held with AXA shall strictly apply:
Excess borne by the provider: Under the terms of the policy, an excess of €1,000.00 per claim is established. The amount of said excess (the first €1,000.00 of the repair or damage cost) shall be borne entirely by the service provider, thereby ensuring that the client is not required to pay any amount under this heading. The remaining balance of the claim will be covered by the AXA policy up to the maximum limit of the indemnity.
VAT treatment for corporate entities: If the transported vehicle is registered under the name of a company, corporation, or legal entity entitled to tax deduction of VAT, please note that the insurance company may only indemnify the net amount (tax base) of the repair. In this event, the payment of the VAT corresponding to the garage invoice must be settled directly by the client to said establishment for subsequent deduction, leaving the service provider exempt from any liability for the payment of this tax.
Value Limit and Market Value of the vehicle: In the event of a total loss or major damage, the maximum compensation will be calculated based on the market value of the vehicle immediately prior to the incident. For these purposes, said value shall be strictly determined in accordance with the official valuation tables of the National Association of Motor Vehicle Dealers, Repairers and Spare Parts (GANVAM). In any case, the compensation shall be limited to the sub-limit per vehicle established in the policy (€100,000.00). If the market value certified by GANVAM or the repair cost of the vehicle exceeds this amount, the client expressly assumes the risk for the excess amount, exempting the provider from any claim above said limit.
Exclusion of Theft: Subject to the limitations of the insurance, coverage for vehicle theft is sub-limited to a maximum of €10,000.00 per claim and year. The service provider shall not be held liable for any financial losses exceeding this amount in the event of unlawful theft of the vehicle during transit, custody, or intermediate parking.
All transport services are carried out under the coverage of the provider's Professional Indemnity policy detailed in point 6, with the provider assuming the existing excess. If the vehicle has an estimated market value higher than the €100,000.00 stipulated by the AXA policy, the client must personally arrange and contract, at their own expense, an extension of coverage or specific temporary insurance with their own company that covers the excess value and explicitly allows driving by third-party professionals, and must notify this in writing before the start of the journey.
No liability shall be assumed for delays due to traffic, adverse weather conditions, road closures, strikes, third-party accidents, or any other cause of force majeure or unforeseen circumstances. In accordance with the pre-contractual conditions of the policy, indirect damages, loss of valuation, moral damages, or loss of profits resulting from delays in delivery are expressly excluded.
The service provider shall not be held liable under any circumstances for the loss, damage, or theft of personal effects, luggage, or goods left inside the vehicle during transport. It is the client's responsibility to remove such items prior to the handover of the car.
Cancellations must be communicated as far in advance as possible. In the event of cancellation of the service once the driver has already commenced travel towards the point of origin, all logistical and transport expenses already generated shall be invoiced in full to the client.
Any change to the collection point, delivery point, or dates of the service may result in a modification and recalculation of the initial quoted price.
Contracting any of the transport services implies the express, full, and unreserved acceptance of each and every one of the conditions described herein.
Collection and delivery times shall be indicative and may vary depending on traffic, weather conditions, client availability, or causes beyond the service provider's control.
If no one is available at the delivery point to receive the vehicle at the agreed time, the client shall bear any costs arising from waiting times, custody, or new transport arrangements.
The standard service applies to conventional passenger cars. Special vehicles (modified, low-clearance sports cars, historic vehicles, or vehicles with exceptional dimensions) may require different conditions, coverages, and pricing.
The client is solely responsible for ensuring that the vehicle has all the necessary original documentation (Registration Certificate and Technical Specification Sheet) to circulate legally on Spanish or international public roads.
Traffic fines resulting from offences committed by the driver while driving (speeding, running a red light, etc.) shall be borne by the driver. Penalties arising from the condition of the car (expired technical inspection [ITV], lack of mandatory vehicle insurance, worn tyres, mechanical or technical deficiencies) shall be the sole responsibility of the client.
The vehicle must be delivered in minimum conditions of cleanliness and interior hygiene to allow safe driving by the service provider.
The provider's liability is strictly limited to the physical driving and transport of the vehicle from the agreed Point A to Point B.
The vehicle shall be used solely and exclusively to carry out the contracted transport, and any other private or commercial use unrelated to the service is strictly prohibited.
Personal data provided by the client will be processed in accordance with the provisions of current Data Protection regulations (GDPR and applicable local laws).
No liability shall be accepted for damage arising due to causes of force majeure, extraordinary natural phenomena, earthquakes, floods, riots, strikes, or acts of terrorism.
A transport contract will be formalised containing the details of the owner, the vehicle, and the driver, which shall be digitally signed by both parties before commencing the service, recording the condition of the car at the time of collection.